Privacy Policy

E-Spirit Holistic Wellbeing

At E-Spirit Holistic Wellbeing, your privacy and confidentiality are respected and valued.

This Privacy Policy outlines how personal information is collected, used, stored and protected when you engage with my services or interact with this website. I am committed to handling your personal information in accordance with applicable privacy obligations and ethical standards, including the Australian Counselling Association (ACA) Code of Ethics.

Collection of Personal Information

Personal information may be collected when you:

• Submit an enquiry through the website contact form

• Contact E-Spirit Holistic Wellbeing via email or telephone

• Book a Counselling or Reiki appointment

• Complete client intake or consent forms

• Provide information during counselling sessions

The information collected may include your name, contact details, appointment information and any information necessary to provide appropriate services. Please avoid submitting sensitive personal information through website enquiry forms. Any information required for your appointment will be discussed and collected through appropriate client processes.

Use of Personal Information

Personal information is collected and used for purposes including:

• Responding to enquiries

• Scheduling and managing appointments

• Providing counselling and Reiki services

• Maintaining appropriate client records

• Communicating with you regarding appointments or services

• Meeting professional, ethical and legal obligations

Your personal information will not be used for purposes unrelated to your care without your consent.

Confidentiality & Records Client

Information shared during counselling sessions is treated as confidential. Client records are maintained securely and handled in accordance with professional ethical requirements and applicable privacy obligations. There are limited circumstances where confidentiality may need to be breached, including where there is a serious risk of harm, where disclosure is required by law or where information is requested through lawful processes.

Any limits to confidentiality will be discussed as part of the informed consent process.

Storage and Security of Information

Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Client information is stored securely and only accessed by authorised persons where required for the provision of services or professional obligations.

Website Information & Cookies

This website may collect limited information through website analytics, cookies or similar technologies to help improve website functionality and user experience. This information does not generally identify individual users. Third-party services used by this website (such as website hosting, booking platforms or payment providers) may collect and process information according to their own privacy policies.

Third-Party Services

E-Spirit Holistic Wellbeing may use third-party services to support business operations such as:

• Website hosting

• Appointment scheduling

• Payment processing

• Online communication platforms

These services may have their own privacy policies and security practices.

Access to Your Information

You may request access to personal information held about you, subject to any legal or professional obligations. If you believe your personal information has not been handled appropriately, please contact E-Spirit Holistic Wellbeing so the matter can be discussed and addressed.

Contact

If you have any questions regarding this Privacy Policy or how your information is managed, please contact:

E-Spirit Holistic Wellbeing
Email: espiritwellbeing@outlook.com

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in professional practices, legal requirements or website processes.